Frequently Asked Questions

Technical background

If I book an appointment with the psychologist of my choice, who will greet me at the location and what should I expect?

You’ll be welcomed directly by the psychologist you booked through the website. To ensure a calm working environment, please arrive no more than 5 minutes early. Out of respect for others, don’t bring pets with you. Also, to avoid disturbing ongoing sessions, please refrain from making phone calls, slamming doors, or speaking loudly inside the office.

Our psychologists appreciate your cooperation and thank you with tea, coffee, or fresh water.

If I book an appointment with the psychologist of my choice, who will greet me at the location and what should I expect?

You’ll be welcomed directly by the psychologist you booked through the website. To ensure a calm working environment, please arrive no more than 5 minutes early. Out of respect for others, don’t bring pets with you. Also, to avoid disturbing ongoing sessions, please refrain from making phone calls, slamming doors, or speaking loudly inside the office.

Our psychologists appreciate your cooperation and thank you with tea, coffee, or fresh water.

If I book an appointment with the psychologist of my choice, who will greet me at the location and what should I expect?

You’ll be welcomed directly by the psychologist you booked through the website. To ensure a calm working environment, please arrive no more than 5 minutes early. Out of respect for others, don’t bring pets with you. Also, to avoid disturbing ongoing sessions, please refrain from making phone calls, slamming doors, or speaking loudly inside the office.

Our psychologists appreciate your cooperation and thank you with tea, coffee, or fresh water.

If I choose online counseling, what technical requirements should I prepare for and how does the process work?

If I choose online counseling, what technical requirements should I prepare for and how does the process work?

If I choose online counseling, what technical requirements should I prepare for and how does the process work?

How can I reschedule or cancel my appointment?

How can I reschedule or cancel my appointment?

How can I reschedule or cancel my appointment?

Do I need to book future appointments through the website too?

Do I need to book future appointments through the website too?

Do I need to book future appointments through the website too?

Payment and invoicing

There’s a small disclaimer next to the pricing table on the website saying the listed prices are recommended. What does that mean exactly?

There’s a small disclaimer next to the pricing table on the website saying the listed prices are recommended. What does that mean exactly?

There’s a small disclaimer next to the pricing table on the website saying the listed prices are recommended. What does that mean exactly?

What payment methods are accepted?

What payment methods are accepted?

What payment methods are accepted?

Can I get an invoice issued to my company?

Can I get an invoice issued to my company?

Can I get an invoice issued to my company?

How counseling works

How long is a psychological counseling session?

How long is a psychological counseling session?

How long is a psychological counseling session?

How should I choose the right therapist for me?

How should I choose the right therapist for me?

How should I choose the right therapist for me?

What if it turns out the therapist I chose isn’t the right fit?

What if it turns out the therapist I chose isn’t the right fit?

What if it turns out the therapist I chose isn’t the right fit?

How often should I attend sessions, and how long does therapy take?

How often should I attend sessions, and how long does therapy take?

How often should I attend sessions, and how long does therapy take?

What’s the difference between therapy and counseling?

What’s the difference between therapy and counseling?

What’s the difference between therapy and counseling?

Can a therapist tell anyone what issues I brought to them or share any personal information about me?

Can a therapist tell anyone what issues I brought to them or share any personal information about me?

Can a therapist tell anyone what issues I brought to them or share any personal information about me?

When will I start to feel better?

When will I start to feel better?

When will I start to feel better?

How can a therapist help and in what ways?

How can a therapist help and in what ways?

How can a therapist help and in what ways?

Got more questions? Get in touch and we’ll be happy to help!