Using the consulting room:

Psychology practices usually have some house rules. These help set a few simple boundaries around arriving, being late, and using the space. Keeping to these is super important so that we can offer everyone the peace and quiet they need. In some practices, the walls aren't completely soundproof, so arriving too early or leaving late might compromise confidentiality. Please also keep in mind that if you arrive outside your scheduled time slot—whether too early or too late—your ring at the doorbell will interrupt the session currently under way.

Because of this, rolling in late can be a bit awkward for both you and your psychologist—and for everyone else in the building, too. First, you'll be arriving at a time when work is already happening in other rooms, which disturbs the quiet. Second, you might find yourself feeling flustered or out of breath from rushing, and you'll need even more time to settle into the mood of the session—if you can at all. Third, your psychologist might not even be able to hold the session after a certain amount of delay, or if they want to be extra nice and make up for your lost time, they might run over and miss their own break. To put it simply, following the guidelines makes everything run smoothly and comfortably for everyone, so let's try to do that here, too.  

Don't forget, an individual session usually lasts between 45 and 60 minutes, while couple or family therapy sessions are 80–90 minutes. This time frame is yours for arriving, sharing your thoughts, checking future dates, wrapping up, and making the payment. Make the most of it—this time is just for you.

Addressing each other formally or informally:

This is a question almost every client wonders about: is it okay to use first names with my psychologist? Every professional communicates and works a bit differently. Some will naturally use first names if you do, some like to talk about it and decide together, and others prefer to stick strictly to formal terms, even with clients of their own age or younger. If you feel unsure, please just ask! However, if your psychologist prefers to keep things formal, we kindly ask you to respect their decision. One thing is for sure: the way you address each other won't affect the success of your counseling or your connection at all.

Our agreement: 

At the start of your journey, you and your psychologist will make a simple agreement. This usually covers the goal of your meetings, the timing and location of the sessions, payment details, and how to cancel or change appointments. This counseling agreement gives you both a clear picture of what to expect. Created for your safety and peace of mind, it protects both your interests and those of your psychologist.

Payment and finances:

We will chat about the details of the fees during your very first meeting. The payment method and schedule are part of your agreement, helping us work together transparently. Having these details sorted out in advance means that money won't get in the way of your progress—it just provides a clear and predictable setup for both of you.

To make sure everything goes smoothly, please always share any doubts or questions with your psychologist—even about the setup of your sessions. Above all, we want your work together to happen in a calm space built on trust.

Frequently asked questions

How early should I arrive for my appointment?

Please ring the bell exactly 5 minutes before your slot so that arriving early doesn't interrupt the session before yours.

Do I have to pay for my session if I cancel last minute because of a sudden illness?

With most of our specialists, cancellations made within 24 hours require the full session fee to be paid, regardless of the reason.

Can I pay by card?

Our specialists can only accept cash or bank transfers, which you will easily arrange during your first session.

What should I do if I bump into someone I know in the waiting room?

This is a completely normal situation, and privacy is key here. A simple nod is perfect—no need to explain or start a conversation.